|
We've tried to answer every question we could think of in
our Policies A - Z. If there's something you can't find, feel
free to call us and ask! We'll be happy to help you.
Plaza: All ticket holders have access to this level upon entry
into the AT&T Center. All attendees, regardless of seat location,
will enter on this level.
Balcony: All ticket holders have access to this level via
the north or south escalators or elevators and/or stairs located
in each corner of the arena.
All other areas of the AT&T Center are prohibited to the general
public and require appropriate credentials as applicable.
The AT&T Center
One AT&T Center
San Antonio, TX 78219
210-444-5000 Phone
210-444-5100 Fax
www.attcenter.com
No alcohol (including nonalcoholic beer and wine) or illegal
drugs may be brought into the AT&T Center. Alcoholic beverages
can be purchased by persons aged 21 or older once inside the
arena. All alcohol sales can be terminated at any time at
the discretion of AT&T Center management, and all alcohol sales
can and will require the buyer to provide legal identification.
Although animals are not allowed in the AT&T Center, an exception
is made regarding service animals for guests with disabilities.
Certified service animals or service animals in training for
guests with disabilities are welcome at the AT&T Center and
must remain on a leash or in a harness. All other animals
are prohibited unless specified by management.
The AT&T Center proudly features a variety of artworks throughout
the venue. The art was officially unveiled during the AT&T
Center's grand opening.
Currently, there are four ATM locations within the AT&T
Center. They are located on the Plaza Level by sections 110
and 125 and on the Balcony Level by sections 208 and 224.
The AT&T Center, although not responsible for damage or theft,
will provide security in its parking lots during events. Jump-start
assistance is available upon request to any parking attendant
or security personnel.
Hand-held banners and signs are allowed at the AT&T Center
(this varies by event); however, they must be constructed
of flame-retardant material and may not be displayed during
play due to sight restrictions (if at a game or sporting
event). Banners or signs may not be placed on the court,
be commercial in nature or obscene, or cause any disturbance
to other fans. Poles to display banners or flags are prohibited.
Banners and signs may not exceed three feet in height, obstruct
the view of other guests or AT&T Center advertising signage,
or be temporarily or permanently affixed to the building
structure. The AT&T Center reserves the right to remove
ANY banner or sign without exception or to change this policy
at any time.
If you are interested in booking our business centers, meeting
rooms, or banquet space for your special event, call 210-444-5901.
While still at the event, please write down the seat location
and give this information to an usher or guest services representative
at any Guest Service location (Sec. 101 Plaza or Sec. 206
Balcony). To submit this information after an event, please
call the AT&T Center during normal business hours at 210-444-5000.
All policies are event specific, so please call 210-444-5000
to verify prior to coming to the event. No professional
camera/video equipment may be brought in for any AT&T
Center event including "detachable" lenses, lenses
that are longer than 3 inches or flashes. Any patron caught
with prohibited equipment will have their film confiscated
by an usher immediately and taken to Guest Services at
Section 101. Items can be picked up at the end of the event.
The AT&T Center is not liable for any damage, loss
or theft to any items brought into the AT&T Center.
Children twenty four months and older must have a ticket in
order to gain entrance to the AT&T Center. Children under twenty
four months of age may enter without a ticket but must sit
on their parent's or guardian's lap. PLEASE NOTE: Some events
will require all attendees regardless of age to present a
ticket for entry into the AT&T Center. Please check the event's
ticket policies at the time of purchase.
The AT&T Center maintains certain temperatures during all events.
These temperatures are determined event by event. For more
information, please visit our Guest Services locations.
There are a variety of permanent concession stands in the
AT&T Center, with additional "portable" locations
for selected events. **Please note that all beverages in
plastic bottles will be sold without the tops**. Please
reference our map for locations.
No outside food, beverages, coolers, bottles or cans may be
brought into the AT&T Center. Items for children such as baby
bottles, formula, etc., will be allowed.
If you need assistance getting to or from your seat please
visit Guest Services located at Sections 101. Courtesy
wheelchairs will then be returned so that other patrons
may receive assistance. Please contact your nearest usher
when you would like to leave so that a wheelchair and Guest
Services Representative may be located and dispatched.
The AT&T Center offers a designated driver (DD) program.
As the designated driver, a patron will receive a wristband
good for one (1) free soft drink. Please remember that DDs
must be at least 21 years of age with a valid drivers license.
Please check with Guest Services located by Section 101 for
the location of the program as it varies per event.
The AT&T Center is committed to providing every customer with
a comfortable and enjoyable experience. It is one of the most
accessible arenas in the United States and meets or exceeds
all guidelines set by the Americans with Disabilities Act
(ADA). Special seating throughout the venue allows patrons
with disabilities the same flexibility on location and price
options as any other patron. Hospital-size elevators are available
for the mobility-impaired. Assisted-listening devices for
the hearing-impaired are available at the Guest Services location
on the Plaza Level at the east entrance. TDD phones for patrons
with hearing or speech impairments are located on all levels
of the AT&T Center at pay phone banks. All telephone banks
at the AT&T Center offer phones that are wheelchair-accessible,
and all public telephones are equipped with volume controls.
All signage in the AT&T Center also provides Braille for individuals
with vision impairment.
• Guests will be able to drop-off individuals without
having to pay to enter the parking lots. Guests should enter
on the east side of the building from AT&T Center Parkway.
Simply notify the peace officers or parking staff that you
need to drop someone off, and they will direct you to the
appropriate location. ADA Guests will be able to be picked
up in front of the SE VIP Entrance.
• Facility Features. ADA seating options exist in all
general seating categories. Assisted-listening devices are
available upon request at the Guest Services Center located
on the Plaza Level at the west and east gates. TDD telephones
are located throughout the facility. In addition, all restrooms,
drinking fountains, smoking areas, telephones, ATMs and concession
stands at the AT&T Center are accessible. Unisex bathrooms
are also available where visitors can take family members
requiring assistance. Elevators are located at each of the
four corners of the AT&T Center. Escalators are available at
the north and south concourses of the Plaza and Balcony Levels.
Patrons with disabilities and their companions are given first
priority for service at all elevators. Guest Service Representatives
are ready to serve all guests at the Guest Services Centers.
• Customer Service. The AT&T Center staff is ready
to help with any questions you may have about access to and
within the facility. While attending events at the AT&T Center,
please contact a member of our staff or visit Guest Services
located on the Plaza Level at the east entrance. More detailed
access information is available in the form of a written brochure
available at the Guest Services locations or by contacting
us at 210-444-5000.
For most events, doors open 1 hour prior to start time. This
may vary by event. For specific information, please call
the AT&T Center at 210-444-5000.
All vehicles, not staying for the event, can come and go through
Gate A (off Houston Street). Once an event has ended and traffic
begins to flow out of the parking lots, Gate A is the only
accessible point of entrance onto property. Hint: When picking-up
after the event be sure and return before the end of the event.
If the event has ended, street closures might affect the return
to the arena.
There are seven elevators located in the AT&T Center
in four different locations. They are located as follows:
one at the northwest corner (Section 119), two at the southwest
corner (Section 109), two at the southeast (Section 105),
and two at the northeast corner (Section 123).
In the event of an emergency, all AT&T Center personnel have
been trained and instructed to assist you in evacuating the
premises. Appropriate emergency strobe lights and voice enunciators
are located throughout the building, as well as in all public
restrooms. Please always remain calm and follow the instructions
from AT&T Center staff members.
The emergency number for the AT&T Center on the night of an
event is 210-444-5000. The call is taken by a PBX operator
and relayed to our Guest Services staff who then relays the
message to you in your seat. Please be sure to leave your
section, row, and seat number with any person(s) who may need
to reach you at the event in case of emergency. This is the
only way our staff will have to locate you. Patrons will be
contacted in emergency situations only.
Two banks of escalators by sections 107 and 123 of the Plaza
Level provide access to the Balcony Level for general public
use.
The FANShop is located on the Plaza Level on the south side
of the building and features a variety of Spurs, Rampage,
Silver Stars, San Antonio Livestock Exposition, and other
merchandise. The number to the FANShop is 210-444-5555.
In the event of an emergency, please notify any AT&T Center
representative or uniformed sheriff in your area in order
to ensure that appropriate emergency personnel are notified
and dispatched. Paramedics and EMT staff First Aid Centers
are at the AT&T Center. First Aid is located on the Plaza Level
between Sections 119 and 120 on the Balcony Level at Sections
221 and 222.
Outside food or beverages of any kind (alcoholic included)
are not allowed to be brought into the AT&T Center. Concession
stands located throughout the AT&T Center sell a wide assortment
of food and a variety of alcoholic and nonalcoholic beverages.
Texas state law prohibits the sale of alcohol to persons under
the age of 21. Guests will be required to show legal identification
and proof of age when purchasing alcoholic beverages.
For parking and directions to the AT&T Center, please see the
Directions tab at the beginning of the Center Information
section.
If you are bringing a group of 25 or more to an AT&T
Center event, you might be eligible for a group discount.
Contact our sales department for more information at 210-444-5050.
The AT&T Center intends to provide all guests with a safe,
comfortable, and enjoyable atmosphere. Consequently, arena
management does not intend to allow a pleasant experience
to be disrupted or ruined by unruly guests. Therefore, we
have established the following rules for guest conduct:
• Guests wearing obscene or indecent clothing are not
allowed on the AT&T Center property.
• Guests using foul or abusive language or gestures
will be ejected from the AT&T Center with no refund.
• Guests appearing intoxicated will be denied entry
or ejected from the AT&T Center.
• Guests interfering with the progress of the event
or attempting to enter or throw items within the facility
grounds will be ejected from the AT&T Center and possibly arrested.
• Guests trying to sale tickets on the AT&T Center property
without permission will be asked to leave.
To enforce these policies, AT&T Center event staff and Bexar
County Sheriffs are located throughout the arena. Guests who
are not here to enjoy the event or who cannot comply with
these rules will not be welcome at the AT&T Center.
Our Guest Services staff is ready to help with any questions
you may have about the services and amenities within the AT&T
Center. You can find our staff at the following locations:
Plaza Level by Section 101 and Balcony Level by Section 206.
You can reach a Guest Services Representative by phone Monday
through Friday from 8:30 a.m. to 5:00 p.m. at 210-444-5000.
If you contact this department during business hours and reach
a recording, please leave a message, as all of our representatives
are assisting other patrons. Your phone call will be returned
in the order it was received. You can also e-mail your inquiry
to us at guestservices@attcenter.com.
The AT&T Center offers an interactive play area for children
as well as adults at franchise sporting events as well as
other select events. You can shoot three-pointers, take your
picture with life-size Spurs players, or even try your luck
at the Extreme Hoops Challenge in this fun, family-friendly
play area. Selected concessions and merchandise are also available.
The FANFiesta area is located on the Balcony Level on the
west side.
There are many hotels conveniently located around the AT&T
Center and in the downtown San Antonio area. For a complete
listing, please visit the following Web sites: www.mysanantonio.com
or www.sanantonio.citysearch.com.
A Tag-a-Tot program is available at Guest Services Section
101 where a representative will give your child a wristband
to note your section, row, and seat number. Should you
and your child become separated, you can be reunited with
the assistance of an usher.
If you need to check any item that is too cumbersome to keep
under a seat (ex.: Stroller, wheelchair), you can check the
items in at the Guest Services location on the Plaza level
at the East entrance. You will receive a tag that will allow
you to claim your item upon conclusion of the event.
If you lost an item during an event, please contact the nearest
AT&T Center staff member for assistance. You may also
turn in any found items at our Guest Services locations.
Items will be held for 30 days with unclaimed items donated
to charity. On non-event days, please call the AT&T Center
Security department at 210-444-5000.
Children should be told to contact the nearest AT&T Center
staff member should they become lost. Lost children will be
taken to Guest Services location on the Plaza Level at the
east entrance. Parents looking for a lost child should go
to that location as well. To avoid this problem, when you
arrive at the AT&T Center, you can also stop by our Guest Services
locations to tag your child with a wristband that lists your
section, row, and seat location.
Event merchandise can be purchased during the event at the
various merchandise stands located throughout the AT&T Center.
On nonevent days, Spurs, Rampage, Silver Stars, San Antonio
Livestock Exposition, and other merchandise can be purchased
at our FANShop at the south side of the Plaza Level. The store
hours are Monday-Saturday 10am-5pm and Sunday 11am-5pm and
the phone number is 210-444-5555.
The selling or sampling of merchandise, food, beverages, or
other items on the property without written AT&T Center authorization
is strictly prohibited.
Guests can catch VIA's Park and Ride service to San Antonio
Spurs games at the Randolph Boulevard, Crossroads Mall, and
Ellis Alley Park and Ride locations. VIA will mail brochures
to customers who call the VIA transit line at 210-362-2020
(TDD 210-362-2019).
The AT&T Center features more than 7,000 parking spaces on
its property, including parking for patrons with disabilities
located in Lots 1, 2, 3, and 4. Prices for parking vary by
event. Some pre-sold parking is available for Spurs games
and other events. Please call the AT&T Center at 210-444-5000
for specific event parking prices and information.
Wheelchair-accessible and volume-controlled pay phones and
TDD phones are available for your convenience on the Plaza
level at the bottom of the escalators by Sections 107 and
123.
You can hold your next corporate or private party at the AT&T
Center. The facility can accommodate events from as intimate
as 10 to more than 20,000 patrons. The AT&T Center features
a variety of available locations that can be rented on non-event
days for conferences, meetings, trade shows and private parties.
Catering and event planning services are also available. Events
can be held almost anywhere in the facility, from the event
floor to the spacious Party Suites. Please call 210-444-5901
for more information.
During all AT&T Center events, guests are not permitted to
leave the facility and return.
The AT&T Center has one public and one private restaurant located
on different concourse levels. Headlines, located on the Plaza
Level at the west entrance, offers general fanfare and is
open to the public. The Terrace Restaurant, located on the
Terrace Level at the west side, features a variety of cuisine
for premium customers. Please see the facility map for locations.
There are restrooms located throughout the AT&T Center for
your convenience. You can find these on all levels (see map).
All restrooms meet or exceed ADA specifications. The AT&T Center
also provides private bathrooms on every level of the building
that accommodate patrons with disabilities who are assisted
by a companion or family member.
Spurs, Rampage and Silver Stars season tickets are available
by calling 210-444-5050. For Rodeo tickets, please call 210-225-5851.
Current season ticket holders may call our Season Ticket
Services staff Monday through Friday from 8:30 AM to 5
PM at 210-444-5697.
The AT&T Center wants to ensure that patrons have a fun and
safe experience at the arena. If you have any concerns or
questions, visit your nearest AT&T Center staff member. The
AT&T Center staff and Bexar County Sheriffs will provide security
for all events, patrons, and performers. Additionally, the
AT&T Center has a state-of-the-art, electronic security system
that features closed-circuit cameras and monitors, electric
door alarms, an access control system, and outdoor lighting.
Bexar County Sheriffs and security staff will be on patrol
24 hours a day securing the site as well as the AT&T Center.
• Among the measures that will be in place at the AT&T
Center:
• Increased security presence inside and outside the
AT&T Center.
• Small handbags and small purses will be allowed in
the AT&T Center but will be inspected at all entrance gates.
Inspection tables will be set up outside all gates.
• Certain items will not be allowed in the AT&T Center.
These items include large bags, coolers, backpacks, and other
prohibited items such as bottles, cans, food, and other containers.
These items will not be stored within the facility.
• There is a no re-entry (i.e., in-and-out, pass-outs)
policy in effect at the AT&T Center.
The AT&T Center is a smoke-free facility with a limited number
of designated smoking areas. Smoking is permitted in the smoking
areas at all outdoor terraces and plazas as well as at designated
areas at the west and east entrances. Smoking is prohibited
in any other area of the AT&T Center. Guests who fail to comply
with the AT&T Center's smoking policy will be asked to cease
smoking or to move to a designated smoking area. Those continuing
to violate the policy will be ejected from the facility. Please
dispose of all said items before entering the AT&T Center at
the nearest trash bin.
If you are interested in sponsorship opportunities with the
AT&T Center, the San Antonio Spurs, the San Antonio Rampage,
the San Antonio Silver Stars, or other events, please call
the AT&T Center Administrative Offices at 210-444-5000.
All strollers must be checked at Guest Services at Section
101.
Any parties interested in purchasing a courtside or terrace
suite, terrace ledge box, or other premium packages at the
AT&T Center should contact us at 210-444-5644.
Tailgating is prohibited at the AT&T Center. Overnight parking
is also prohibited.
There are 498 television monitors located throughout the AT&T
Center.
If you are interested in purchasing tickets to a AT&T Center
event, you can do so at the AT&T Center Box Office at the southeast
ticket tower of the AT&T Center. You can also purchase tickets
by phone for a convenience charge by calling 210-444-5870,
210-223-DUNK, or 800-4-NBATIX, or you can order online by
going to www.ticketmaster.com.
If you live in the Austin area, you can purchase tickets at
any Ticketmaster outlet, including Foley's stores. For ticket
orders by phone, call Ticketmaster at 512-494-1800. Some pre-sold
parking is available for Spurs games and other events. Please
call the AT&T Center at 210-444-5000 for specific event parking
prices and information.
The AT&T Center offers fun, educational guided walking
tours featuring a luxury suite, our HEB FAN Fiesta area and
other attractions. Offered on non-event days, all tours are
wheelchair-accessible and cost per person varies. For more
information, please call the Guest Services Coordinator at
210-444-5000.
Video recorders are prohibited in the AT&T Center unless they
are being used to record a family member or friend in a special
on-court promotion or event. A camera pass must be obtained
at Guest Services at the east entrance by section 101 before
any taping can take place. This pass allows you to tape your
special event or promotion only, and no taping of any AT&T
Center event is permitted. Anyone caught videotaping of an
AT&T Center event will have their video recorder confiscated
by an usher immediately. The recorder will be taken to Guest
Services Center located at the east entrance. The camera can
be picked up at the end of the event. The AT&T Center is not
liable for any damage to video recorders brought into the
AT&T Center.
If you need assistance getting to or from your seat, please
request a wheelchair at Guest Services located on the Plaza
Level at the East entrance. A guest services representative
will bring a wheelchair to assist you to your seat. Courtesy
wheelchairs will then be returned to Guest Services so that
other guests may receive assistance. Please contact your nearest
usher when you would like to leave so that a wheelchair and
Guest Services Representative may be located and dispatched.
|
